As soon as you have completed the exam, immediately contact your instructor to let them know what happened. In most cases, as long as the time has not expired, it should let you back into the exam. ![]() Depending on your system, this could take several minutes and will cause you to lose time on the exam. If you lose your Internet connection while taking an exam or if you have outdated and/or multiple Java installations, the LockDown Browser and your computer may stop responding or freeze. What do I do if my computer freezes while taking an exam? If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions. ![]() If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. This is because the Canvas server is more bandwidth-intensive (especially during exams) than normal Internet surfing. If you use a wireless UBS modem, laptop connect card, or mobile hotspot connection during an exam, you are more likely to run into problems due to dropped/interrupted connections to the Canvas server. While taking an online exam using Canvas, it is recommended that you use an Internet connection with a speed of at least 512 Kbps or higher while taking your exam in LockDown Browser. Sign in on LockDown Browser using this additional method of verificationįAQ Can I use LockDown Browser on a wireless connection?.Following the instructions at the link above to access your Duo account and add an alternative method of authentication.If you are taking a test with LockDown Browser for the first time and find that you're unable to authenticate, we recommend doing the following Learn more about adding a device to your Duo account. For this reason, we recommend adding an additional method of authentication to your Duo account such as Duo Mobile or phone authentication. LockDown Browser does not support Touch ID for authentication with Duo. Please note that the browser is only available for the operating systems listed above. More information can be found using the Lockdown Browser Quickstart Guide. If your instructor allows you to use your own computer, then use the provided link to download LockDown Browser yourself: Download Respondus LockDown Browser and Monitor Where do I get Respondus LockDown Browser?īefore taking a test requiring Respondus LockDown Browser and Monitor, you must make sure that LockDown Browser is installed on the computer(s) that will be used for the exam. In addition to the specifications outlined above, Respondus Monitor requires a web camera (internal or external), a microphone, and broadband internet connection. Students do NOT need Google's Chrome browser installed nor will this version affect a Chrome browser that's already installed. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open source framework. LockDown Browser is a client application that is installed to a local computer. Mac: 120 MB permanent space on the hard drive.Windows: 75 MB permanent space on the hard drive.Chromebook: There is a Lockdown Browser Chrome Extension available for use with ChromeOS, though it is not officially supported by OIT.System Requirementsįor the most up-to-date information on the system requirements for Respondus LockDown Browser and Monitor, please visit the LockDown Browser resources page and Respondus Monitor resources page. Respondus Monitor integrates seamlessly with learning management systems like Canvas, and is ideal for non-proctored testing environments such as taking an exam at home.įor a full tutorial on using Respondus LockDown Browser and Monitor, please visit the Student Success Center's Student Resources page and click the link for Respondus Lockdown Browser/Monitor. Respondus Monitor is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams. It is a custom browser that locks down the testing environment within a learning management system like Canvas to ensure academic integrity while working on tests and quizzes. Respondus LockDown Browser is UAH's online testing browser.
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